TERMS OF SERVICE

Last Updated: 14 July 2026

OVERVIEW

This website is operated under the brand name Vamora by [LEGAL ENTITY NAME], having its registered office at [COMPLETE REGISTERED ADDRESS].

Throughout this website, the terms “Vamora,” “we,” “us” and “our” refer to [LEGAL ENTITY NAME].

Vamora offers this website, including all information, products, content, features, tools and services available through it, to you subject to your acceptance of these Terms of Service and all other policies and notices published on the website.

By visiting our website, creating an account, placing an order or purchasing a product from us, you use our “Service” and agree to be bound by these Terms of Service, together with any additional policies referenced here or made available through the website.

These Terms apply to all website users, including visitors, customers, vendors, merchants and contributors of content.

Please read these Terms carefully before accessing or using the website. By accessing any part of the website or using our Service, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not access the website, place an order or use our Service.

Any new products, services, features or tools introduced through the website will also be governed by these Terms.

We reserve the right to modify or replace any part of these Terms by publishing an updated version on this page. Your continued use of the website after the revised Terms are published will constitute your acceptance of the changes.

Our online store is hosted through Shopify, which provides the e-commerce platform that enables us to offer and sell our products.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that:

• You are at least 18 years old or have attained the age of majority applicable in your jurisdiction; or

• You are using the website with the permission and supervision of a parent or lawful guardian.

You may not use our products, website or Service for any illegal, fraudulent or unauthorised purpose.

While using our Service, you must not:

• Violate any applicable law or regulation;

• Infringe our intellectual-property rights or those of another person;

• Submit false or misleading information;

• Transmit viruses, worms, malware or destructive code;

• Attempt unauthorised access to our systems or customer accounts;

• Interfere with the security or operation of the website; or

• Use the Service to harm, deceive or impersonate another person.

A breach of these Terms may result in the immediate suspension or termination of your access to the Service.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, restrict, suspend or cancel Service where reasonably necessary, including in cases involving:

• Suspected fraud;

• Fake or speculative orders;

• Payment failure;

• Policy misuse;

• Incorrect customer information;

• Unlawful activity;

• Abusive behaviour;

• Security concerns; or

• Material violation of these Terms.

You understand that information submitted through the website, excluding sensitive payment credentials, may be transmitted across different networks and adapted to meet the technical requirements of connecting systems or devices.

Payment information is processed through authorised payment-service providers and is ordinarily encrypted during transmission.

You may not reproduce, duplicate, copy, sell, resell, distribute or commercially exploit any part of the Service, website content or access to the Service without our prior written permission.

The headings in these Terms are included for convenience and do not limit or otherwise affect their interpretation.

SECTION 3 – ACCURACY AND COMPLETENESS OF INFORMATION

We make reasonable efforts to ensure that the information displayed on the website is accurate and current.

However, the website may occasionally contain:

• Typographical errors;

• Incorrect measurements;

• Outdated information;

• Pricing errors;

• Product availability errors;

• Image or colour variations;

• Technical inaccuracies; or

• Other omissions.

Information published on the website is provided for general product and shopping purposes.

You should review the complete product description, size chart, fabric information, care instructions, shipping timeline and applicable policies before placing an order.

We reserve the right to correct, modify or update website information at any time.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change without prior notice.

We reserve the right to:

• Modify product prices;

• Introduce or withdraw promotional offers;

• Change product availability;

• Update website features;

• Suspend any part of the Service;

• Discontinue a product; or

• Restrict access to certain products or locations.

Changes will not ordinarily affect an order that has already been accepted, except where there is:

• An obvious pricing error;

• A technical error;

• A payment failure;

• Suspected fraud;

• Product unavailability; or

• Another lawful reason for cancellation.

Where we cancel an accepted prepaid order, the eligible amount will be refunded through the original payment method.

SECTION 5 – PRODUCTS AND SERVICES

Certain products may be available exclusively through the Vamora website.

Products may:

• Be available in limited quantities;

• Be produced in limited-edition fabrics;

• Be made-to-order;

• Be customised or altered;

• Be restocked at our discretion; or

• Be discontinued without prior notice.

All purchases are subject to our Return and Exchange Policy, Shipping Policy and Cancellation Policy.

We reserve the right to limit product sales or quantities based on:

• Customer;

• Household;

• Account;

• Payment method;

• Billing address;

• Shipping address;

• Geographic location; or

• Order history.

Adding a product to your shopping cart, wishlist or checkout page does not reserve the product or guarantee availability.

An order is subject to acceptance, product availability, payment confirmation and verification.

SECTION 6 – PRODUCT IMAGES, COLOURS AND VARIATIONS

We make reasonable efforts to display product images, colours, fabrics, patterns and details accurately.

However, the appearance of a product may vary depending on:

• Screen brightness;

• Device settings;

• Display quality;

• Photography lighting;

• Studio lighting;

• Natural lighting; or

• Individual colour perception.

Minor variations may also occur in:

• Fabric colour;

• Fabric weave;

• Print placement;

• Embroidery;

• Handwork;

• Stitching;

• Dye;

• Texture;

• Buttons;

• Embellishments;

• Pattern alignment; or

• Product finishing.

Such reasonable variations are not automatically considered defects, particularly in handcrafted, hand-dyed, printed or limited-edition products.

SECTION 7 – PRODUCT SIZING AND FIT

Customers are responsible for reviewing the product size chart and selecting the appropriate size before placing an order.

Product fit may differ depending on:

• Body measurements;

• Body shape;

• Height;

• Fabric stretch;

• Garment cut;

• Styling;

• Personal fit preferences; and

• Method of measurement.

Measurements displayed on the website may have minor variations due to the production and measuring process.

Images showing models wearing products are for styling and visual reference. A product may fit differently on another person.

Size exchanges are subject to:

• Product eligibility;

• Stock availability;

• Product inspection;

• Applicable timelines; and

• Reverse-shipping or re-dispatch charges.

Please review our Return and Exchange Policy before placing an order.

SECTION 8 – MADE-TO-ORDER AND CUSTOM PRODUCTS

Certain Vamora products may be made, finished, altered or customised after an order is confirmed.

Made-to-order, customised, personalised, made-to-measure or altered products may have:

• Longer processing timelines;

• Special payment conditions;

• Limited cancellation eligibility;

• Limited exchange eligibility; and

• Restrictions on return or refund.

Once production, customisation or alteration has begun, the order may not be cancelled or modified.

Customers are responsible for providing accurate:

• Measurements;

• Size selections;

• Delivery information;

• Colour choices;

• Customisation instructions; and

• Other specifications.

Vamora will not be responsible for fitting issues caused by inaccurate measurements or instructions supplied by the customer.

These restrictions do not limit remedies available where a product is defective, damaged, incorrectly supplied or materially different from the agreed customisation.

SECTION 9 – ORDER PLACEMENT AND ACCEPTANCE

Placing an order constitutes an offer to purchase the selected products under these Terms.

An order-confirmation email, SMS or WhatsApp message confirms that we have received the order. It does not necessarily mean that the order has been finally accepted or dispatched.

An order is considered accepted when:

• Payment has been verified, where applicable;

• The order has passed verification;

• Product availability has been confirmed; and

• The order enters processing or is dispatched.

We may refuse, hold or cancel an order because of:

• Product unavailability;

• Incorrect pricing;

• Incorrect product information;

• Payment failure;

• Failed verification;

• Incomplete customer details;

• Non-serviceable delivery location;

• Suspected fraud;

• Excessive cash-on-delivery refusal;

• Unauthorised resale activity; or

• Violation of these Terms.

Where we cancel a prepaid order, the eligible payment will be refunded through the original payment method.

SECTION 10 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide complete, current and accurate information for every purchase.

This includes:

• Full name;

• Email address;

• Mobile number;

• Billing address;

• Shipping address;

• PIN code;

• Product size;

• Product colour;

• Order quantity; and

• Payment details.

You are responsible for reviewing your order information before completing checkout.

Vamora will not be responsible for delays, failed delivery or additional charges caused by inaccurate or incomplete information provided by you.

You agree to promptly update your account details whenever they change.

We reserve the right to restrict orders that appear to have been placed by unauthorised dealers, resellers or distributors.

SECTION 11 – CUSTOMER ACCOUNTS

You may be able to create a customer account on the website.

You are responsible for:

• Keeping your login credentials confidential;

• Maintaining accurate account information;

• Preventing unauthorised account access;

• Monitoring activity conducted through your account; and

• Informing us promptly of suspected unauthorised use.

You must not share your account password or verification code with an unauthorised person.

We may suspend or terminate an account where we reasonably suspect:

• Fraud;

• Impersonation;

• Security compromise;

• Policy misuse;

• Unauthorised resale; or

• Illegal activity.

SECTION 12 – PAYMENTS

Available payment methods may include:

• Credit cards;

• Debit cards;

• UPI;

• Net banking;

• Digital wallets;

• Buy-now-pay-later services;

• Cash on delivery; or

• Other methods displayed at checkout.

Payment availability may depend on:

• Order value;

• Product category;

• Delivery location;

• Customer history;

• Payment-provider availability; or

• Fraud-risk assessment.

Payments are processed by authorised third-party payment providers.

Vamora does not ordinarily store complete credit-card details, debit-card details, CVV numbers, UPI PINs or internet-banking passwords on its own systems.

You are responsible for ensuring that you are authorised to use the selected payment method.

SECTION 13 – CASH ON DELIVERY

Cash on delivery may be available only for selected:

• Products;

• Order values;

• Customers; and

• Delivery locations.

We may contact you to verify a cash-on-delivery order before processing it.

Cash on delivery may be refused or disabled where:

• Previous orders were refused;

• Previous shipments were repeatedly undelivered;

• Customer information cannot be verified;

• The delivery location is unsupported;

• The order appears fraudulent; or

• The order value exceeds the permitted limit.

Cash-on-delivery charges, where applicable, will be displayed during checkout.

Repeated refusal of confirmed cash-on-delivery orders may result in cash on delivery being disabled for future purchases.

SECTION 14 – SHIPPING AND DELIVERY

Orders are delivered through independent courier, logistics and shipping partners.

Processing and delivery timelines shown on the website are estimates and not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by:

• Product preparation;

• Made-to-order timelines;

• Courier delays;

• Weather;

• Natural disasters;

• Public holidays;

• Government restrictions;

• Strikes;

• Remote delivery locations;

• Incorrect customer information;

• Customer unavailability;

• Customs processing; or

• Other circumstances outside our reasonable control.

Customers are responsible for providing a correct and complete delivery address and remaining available to receive the shipment.

Additional charges may apply where a shipment is returned because of:

• Incorrect address;

• Customer refusal;

• Customer unavailability;

• Failed delivery attempts; or

• Failure to respond to the courier.

Please review our Shipping Policy for complete details.

SECTION 15 – RETURNS, EXCHANGES, STORE CREDIT AND REFUNDS

Returns, exchanges, store credits and refunds are governed by our Return and Exchange Policy.

Eligibility may depend on:

• Product category;

• Product condition;

• Date of delivery;

• Date of request;

• Availability of the requested size;

• Whether the product was made-to-order;

• Whether the product was customised;

• Whether the product was purchased on sale; and

• Whether the product passes quality inspection.

Products that have been:

• Worn;

• Washed;

• Altered;

• Damaged;

• Stained;

• Used;

• Perfumed; or

• Returned without original tags

may not be accepted.

Nothing in our policies limits rights or remedies that cannot legally be excluded for products that are defective, damaged, incorrectly supplied or materially misdescribed.

SECTION 16 – PROMOTIONS, DISCOUNTS AND STORE CREDIT

Promotional offers, discount codes, gift cards and store credits may be subject to additional conditions.

Unless otherwise stated:

• Only one discount code may be applied per order;

• Discounts cannot be applied after an order is placed;

• Offers cannot be exchanged for cash;

• Minimum purchase values may apply;

• Selected products may be excluded;

• Discount codes may expire;

• Store credits may have a validity period; and

• Promotional offers may not be combined.

We reserve the right to cancel an offer or associated order where a promotion is used fraudulently, dishonestly or contrary to its stated conditions.

SECTION 17 – OPTIONAL TOOLS

We may provide access to third-party tools, applications or integrations that we do not own or directly control.

Such tools may be provided on an “as available” basis and may be governed by the third party’s own terms and privacy policy.

Your use of an optional third-party tool is at your discretion.

We are not responsible for the independent actions, security practices or availability of third-party tools, except to the extent responsibility cannot legally be excluded.

New tools or features introduced through the website will also be subject to these Terms.

SECTION 18 – THIRD-PARTY LINKS

The website may contain links to third-party websites, social-media platforms, payment pages or other services.

Third-party websites are independently operated and may have their own:

• Terms of service;

• Privacy policies;

• Security practices;

• Products;

• Services; and

• Customer-support procedures.

We are not responsible for examining, verifying or guaranteeing the content or practices of independent third-party websites.

You should review the relevant third party’s policies before using its services or completing a transaction.

Questions or complaints relating solely to a third-party product or service should be directed to that provider.

SECTION 19 – USER COMMENTS, REVIEWS AND SUBMISSIONS

You may submit reviews, feedback, photographs, videos, suggestions, competition entries or other content.

By submitting content, you confirm that:

• You own or have permission to submit it;

• It is accurate and genuine;

• It does not violate another person’s rights;

• It is not defamatory or misleading;

• It does not contain unlawful, abusive or obscene material;

• It does not contain malware or harmful code; and

• It does not disclose private information without permission.

You grant Vamora a non-exclusive, worldwide, royalty-free and transferable licence to use, reproduce, edit, publish, translate, display and distribute submitted content for:

• Operating the website;

• Customer support;

• Advertising;

• Social media;

• Marketing;

• Promotional material; and

• Other lawful business purposes.

We may monitor, reject, edit or remove content that violates these Terms.

We are not required to:

• Keep unsolicited submissions confidential;

• Pay compensation for submissions; or

• Respond to every submission.

You remain responsible for the content you submit.

SECTION 20 – INTELLECTUAL PROPERTY

All website content, including the following, is owned by or licensed to Vamora:

• Brand name;

• Logo;

• Trademarks;

• Product names;

• Garment designs;

• Product photographs;

• Videos;

• Illustrations;

• Graphics;

• Website design;

• Written content;

• Packaging;

• Collection concepts;

• Lookbooks; and

• Software.

The content is protected under applicable intellectual-property laws.

You may access the website only for personal and non-commercial use.

You may not:

• Copy;

• Reproduce;

• Download;

• Republish;

• Distribute;

• Modify;

• Sell;

• License;

• Scrape;

• Create derivative works from; or

• Commercially exploit

our content without prior written permission.

Purchasing a product does not transfer ownership of any intellectual-property right associated with the product, brand or website.

SECTION 21 – PERSONAL INFORMATION

Your submission and use of personal information through the website are governed by our Privacy Policy.

By using the Service, you acknowledge that information may be processed by authorised providers involved in:

• Website hosting;

• Payments;

• Order fulfilment;

• Delivery;

• Customer support;

• Fraud prevention;

• Analytics;

• Communications; and

• Advertising.

Please review our Privacy Policy for further information.

SECTION 22 – ERRORS, INACCURACIES AND OMISSIONS

There may occasionally be errors or omissions relating to:

• Product descriptions;

• Measurements;

• Colours;

• Prices;

• Promotions;

• Availability;

• Shipping charges;

• Delivery estimates;

• Discounts; or

• Order details.

We reserve the right to correct errors, update information or cancel an affected order at any time, including after an order has been submitted.

Where a prepaid order is cancelled because of our pricing, availability or technical error, the eligible amount will be refunded through the original payment method.

We are not obligated to update every piece of website information unless required under applicable law.

SECTION 23 – PROHIBITED USES

You are prohibited from using the website or Service:

1. For an unlawful or fraudulent purpose;

2. To encourage another person to commit an unlawful act;

3. To violate any applicable law or regulation;

4. To infringe intellectual-property or privacy rights;

5. To harass, threaten, abuse, defame or discriminate against another person;

6. To provide false or misleading information;

7. To transmit malware, viruses or harmful code;

8. To unlawfully collect another person’s information;

9. To send spam, phishing messages or unauthorised promotions;

10. To scrape, crawl, spider or reverse-engineer the website;

11. To interfere with website security;

12. To place fake, speculative or unauthorised orders;

13. To misuse discounts, refunds, chargebacks or return facilities;

14. To submit false product-defect claims;

15. To impersonate another person; or

16. To interfere with another customer’s use of the Service.

We may restrict or terminate access for a violation of these prohibitions.

SECTION 24 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to provide a secure, functional and accurate online store.

However, to the maximum extent permitted under applicable law, we do not guarantee that:

• The Service will always be uninterrupted;

• The website will always be error-free;

• Every technical issue will be corrected immediately;

• The website will be compatible with every device;

• Every product will remain available;

• Delivery estimates will always be achieved; or

• The Service will be free from every harmful component.

The website and Service are provided on an “as available” basis, subject to warranties, guarantees and rights that cannot lawfully be excluded.

Nothing in these Terms excludes or restricts any statutory consumer right or remedy that cannot legally be excluded.

SECTION 25 – LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, Vamora, [LEGAL ENTITY NAME], and their directors, employees, affiliates, agents and service providers will not be liable for indirect, incidental, special, punitive or consequential losses arising from:

• Use or inability to use the website;

• Customer misuse of a product;

• Failure to follow garment-care instructions;

• Unauthorised account access caused by failure to secure login details;

• Reliance on general website information;

• Independent third-party services;

• Courier delays outside our reasonable control; or

• Events outside our reasonable control.

Where liability cannot legally be excluded, our liability will be limited only to the maximum extent permitted under applicable law.

Nothing in these Terms excludes liability for:

• Fraud;

• Wilful misconduct;

• Gross negligence where applicable;

• Defective products where liability cannot be excluded; or

• Another liability that cannot legally be restricted.

SECTION 26 – PRODUCT CARE AND CUSTOMER USE

Customers must follow the wash-care, storage and handling instructions provided with the product or displayed on the product page.

Vamora will not ordinarily be responsible for damage caused by:

• Incorrect washing;

• Machine washing where hand washing or dry cleaning is instructed;

• Use of harsh detergents;

• Bleaching;

• Improper ironing;

• Incorrect drying;

• Colour transfer;

• Improper storage;

• Accidental damage;

• Normal wear and tear; or

• Alteration by a third party.

Damage caused after delivery through improper handling will not be considered a manufacturing defect.

SECTION 27 – INDEMNIFICATION

To the extent permitted under applicable law, you agree to indemnify and hold harmless Vamora, [LEGAL ENTITY NAME], and their directors, officers, employees, affiliates, agents, contractors and service providers against claims, liabilities, losses and reasonable legal expenses arising from:

• Your material breach of these Terms;

• Your unlawful use of the Service;

• Fraudulent activity through your account;

• Your infringement of another person’s rights; or

• Content submitted by you in violation of these Terms.

SECTION 28 – FORCE MAJEURE

Vamora will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

• Natural disasters;

• Floods;

• Fires;

• Severe weather;

• Epidemics;

• War;

• Terrorism;

• Civil disturbance;

• Government restrictions;

• Strikes;

• Courier interruptions;

• Transportation failures;

• Internet outages;

• Payment-system failures;

• Supply-chain disruption; or

• Failure of third-party infrastructure.

We will make reasonable efforts to resume the affected Service when circumstances permit.

SECTION 29 – SEVERABILITY

If any part of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum lawful extent or treated as severed.

The remaining provisions will continue to remain valid and enforceable.

SECTION 30 – TERMINATION

These Terms remain effective until terminated by you or Vamora.

You may stop using the website at any time.

We may suspend or terminate access where we reasonably believe that you have:

• Violated these Terms;

• Engaged in fraud;

• Misused our policies;

• Interfered with website security;

• Abused our team or service providers; or

• Failed to pay an amount lawfully due.

Termination will not affect obligations or liabilities arising before termination.

Provisions concerning intellectual property, liability, indemnity, governing law and dispute resolution will continue after termination where applicable.

SECTION 31 – WAIVER

Our failure to exercise or enforce a right under these Terms will not constitute a waiver of that right.

Any waiver must be expressly provided in writing.

SECTION 32 – ENTIRE AGREEMENT

These Terms, together with the policies and notices published on the Vamora website, constitute the entire agreement between you and Vamora regarding use of the website and purchase of products.

They replace prior communications or agreements relating to the same subject matter.

SECTION 33 – GOVERNING LAW AND JURISDICTION

These Terms will be governed by and interpreted in accordance with the laws of India.

Subject to any rights available to consumers under applicable law, courts located in Jaipur, Rajasthan will have jurisdiction over disputes arising from these Terms, the website or purchases made through it.

Nothing in this section prevents a customer from approaching a competent consumer commission or statutory authority where permitted under applicable law.

SECTION 34 – GRIEVANCE REDRESSAL

For complaints or concerns relating to products, orders, delivery, payments, returns, refunds or use of the website, contact:

Grievance Officer: [FULL NAME]
Designation: Grievance Officer
Email: [GRIEVANCE EMAIL ADDRESS]
Phone: [CUSTOMER-SUPPORT NUMBER]
Address: [COMPLETE BUSINESS ADDRESS]
Support Hours: [DAYS AND WORKING HOURS]

Please include:

• Your full name;

• Registered contact details;

• Order number;

• Description of the concern; and

• Supporting photographs or documents, where applicable.

We will review and respond to grievances in accordance with applicable law and our internal procedures.

SECTION 35 – CHANGES TO THESE TERMS

You may review the latest version of these Terms on this page.

We reserve the right to update, modify or replace these Terms by publishing the revised version on our website.

The revised Terms will become effective from the date stated at the top of the page.

Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

SECTION 36 – CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

Vamora
Operated by: [LEGAL ENTITY NAME]
Registered Address: [COMPLETE REGISTERED ADDRESS]
Customer-Support Email: [SUPPORT EMAIL ADDRESS]
Customer-Support Number: [PHONE/WHATSAPP NUMBER]
Grievance Email: [GRIEVANCE EMAIL ADDRESS]
GSTIN: [GSTIN, IF APPLICABLE]
CIN/Registration Number: [REGISTRATION NUMBER, IF APPLICABLE]
Official Website: [VAMORA WEBSITE DOMAIN]