Terms & Condition

TERMS AND CONDITIONS

Last Updated: 14 July 2026

OVERVIEW

This website is operated under the brand name Vamora by [LEGAL ENTITY NAME], having its registered office at [REGISTERED BUSINESS ADDRESS].

Throughout this website, the terms “Vamora,” “we,” “us,” and “our” refer to [LEGAL ENTITY NAME]. Vamora provides this website, including all information, products, features, tools and services available through it, subject to your acceptance of these Terms and Conditions.

By accessing our website, creating an account, placing an order or purchasing any product from us, you agree to be bound by these Terms and Conditions, together with our Privacy Policy, Shipping Policy, Return and Exchange Policy, Cancellation Policy and any other policies displayed on the website.

These Terms apply to all users of the website, including visitors, customers, vendors, merchants and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must not access the website or use our services.

We may introduce new products, features, services or tools from time to time. Such additions will also be governed by these Terms.

We reserve the right to revise or update these Terms by publishing the updated version on this page. Your continued use of the website after any changes have been published will constitute your acceptance of the revised Terms.

SECTION 1 – ELIGIBILITY AND ONLINE STORE TERMS

By using this website, you confirm that:

  1. You are at least 18 years old or have attained the age of majority under the laws applicable to you; or

  2. You are accessing the website under the supervision and consent of a parent or legal guardian.

You may not use our website or products for any illegal, fraudulent or unauthorised purpose.

You must not:

  • Violate any applicable local, state, national or international law;

  • Infringe our intellectual property rights or the rights of another person;

  • Transmit viruses, malware, worms or any harmful code;

  • Attempt to gain unauthorised access to the website, customer accounts or associated systems; or

  • Use the website in a way that disrupts its functionality or security.

A breach of these Terms may result in the suspension or termination of your access to the website and our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse, restrict or cancel service to any person where reasonably necessary, including in cases involving suspected fraud, misuse, unlawful activity, payment failure, policy abuse or incorrect customer information.

You agree not to reproduce, duplicate, copy, sell, resell, distribute or commercially exploit any part of the website, its content, products, services or access mechanisms without our prior written permission.

The headings used in these Terms are included for convenience and will not limit or affect the interpretation of any provision.

SECTION 3 – PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, measurements, size charts, images, colours, fabric details, prices and other information displayed on the website are accurate.

However, you acknowledge that:

  • Product colours may appear slightly different depending on your screen, device settings, lighting and photography;

  • Minor variations may occur in fabric texture, print placement, embroidery, stitching, dye, embellishments or finishing;

  • Measurements may vary slightly due to the manufacturing process and method of measurement;

  • Handcrafted, hand-finished or hand-dyed products may have natural variations;

  • Product packaging may be updated without affecting the product itself; and

  • Certain items may appear differently depending on the wearer’s height, body shape and styling.

Such reasonable variations will not automatically be treated as defects.

Customers should carefully review the product description, size chart, wash-care instructions and other details before placing an order.

SECTION 4 – PRODUCT AVAILABILITY

All products are subject to availability.

Certain products may:

  • Be available exclusively through our website;

  • Be offered in limited quantities;

  • Be restocked at our discretion;

  • Be made-to-order or produced after an order is placed; or

  • Be discontinued without prior notice.

Adding a product to your cart or wishlist does not reserve or guarantee its availability.

We reserve the right to limit the quantity of any product purchased by a customer, household, address, account, payment method or order.

SECTION 5 – PRICING AND TAXES

All product prices are displayed in Indian Rupees unless otherwise stated.

Prices may include or exclude applicable taxes depending on the information displayed at checkout. Shipping charges, cash-on-delivery charges, duties or other applicable fees may be added separately and shown before the order is confirmed.

We reserve the right to:

  • Change product prices without prior notice;

  • Introduce or withdraw discounts and promotional offers;

  • Correct pricing or calculation errors; and

  • Cancel an order placed at an obviously incorrect price.

Where an order is cancelled because of a pricing or technical error, any amount successfully received by us will be refunded through the original payment method, subject to normal banking and payment-processing timelines.

SECTION 6 – ORDERS AND ORDER ACCEPTANCE

When you place an order, you are making an offer to purchase the selected product according to these Terms.

Receiving an order-confirmation message does not necessarily mean that the order has been finally accepted. An order is considered accepted when it has been processed or dispatched by us.

We may verify an order before accepting it. Verification may include contacting the customer through telephone, email, SMS or WhatsApp.

We reserve the right to reject, hold or cancel an order for reasons including:

  • Product unavailability;

  • Incorrect product or pricing information;

  • Failure of payment authorisation;

  • Incomplete or inaccurate customer details;

  • A non-serviceable delivery location;

  • Suspected fraudulent, fake or unauthorised activity;

  • Repeated refusal of cash-on-delivery orders;

  • Bulk purchases intended for unauthorised resale; or

  • Violation of these Terms or our other policies.

If we cancel a prepaid order after receiving payment, the eligible amount will be refunded to the original payment method.

SECTION 7 – CUSTOMER INFORMATION

You agree to provide complete, current and accurate information while creating an account or placing an order, including your:

  • Full name;

  • Billing and shipping address;

  • Mobile number;

  • Email address; and

  • Payment information.

You are responsible for checking the accuracy of your delivery address, PIN code, contact number, size, colour, quantity and other order details before completing payment.

Vamora will not be responsible for failed or delayed delivery resulting from incorrect, incomplete or outdated information supplied by the customer.

You must promptly update your account information whenever it changes.

SECTION 8 – PAYMENTS

Payments may be processed through third-party payment gateways and financial-service providers.

Available payment methods may include:

  • Credit cards;

  • Debit cards;

  • UPI;

  • Net banking;

  • Wallets;

  • Buy-now-pay-later services; and

  • Cash on delivery, where available.

Payment availability may vary according to order value, delivery location, risk assessment and service-provider availability.

We do not directly store complete card or banking credentials unless expressly stated. Payments are subject to the terms, security checks and privacy practices of the relevant payment provider.

Vamora will not be responsible for payment failure, banking delays or unauthorised transactions caused by a bank, payment gateway, network provider or circumstances beyond our reasonable control. We will, however, provide reasonable assistance where possible.

SECTION 9 – CASH ON DELIVERY

Cash on delivery may be available only for selected products, order values and delivery locations.

We may contact you to confirm a cash-on-delivery order before processing it.

We reserve the right to disable or refuse cash on delivery where:

  • Previous orders placed using the same details were refused or undelivered;

  • The address or contact information cannot be verified;

  • The order appears suspicious or fraudulent;

  • The order exceeds the permitted cash-on-delivery value; or

  • The delivery location is not supported by our logistics partner.

Repeated refusal of confirmed cash-on-delivery orders may result in restrictions on future orders.

SECTION 10 – ORDER MODIFICATION AND CANCELLATION

An order may be modified or cancelled only in accordance with our Cancellation Policy.

Once an order has entered processing, production, customisation, packaging or dispatch, modification or cancellation may not be possible.

Made-to-order, customised, altered or personalised products cannot generally be cancelled after production has started, except where required under applicable law or expressly permitted under our policies.

Vamora reserves the right to cancel an order before dispatch. Where a prepaid order is cancelled by us, the eligible amount will be refunded through the original payment method.

SECTION 11 – SHIPPING AND DELIVERY

Orders are shipped through independent logistics and courier partners.

Estimated delivery periods displayed on the website are approximate and are not guaranteed delivery dates.

Delivery may be delayed because of circumstances including:

  • Courier or logistics disruptions;

  • Incorrect or incomplete address details;

  • Customer unavailability;

  • Weather conditions or natural disasters;

  • Public holidays;

  • Government restrictions;

  • Strikes, protests or regional disturbances;

  • High order volumes;

  • Customs or regulatory checks;

  • Remote delivery locations; or

  • Other circumstances beyond our reasonable control.

Once an order has been dispatched, we will provide tracking information where available.

Customers are responsible for tracking the shipment and remaining available to receive it. The courier may contact the customer using the phone number provided during checkout.

If delivery fails because of incorrect customer information, repeated customer unavailability or refusal to accept the shipment, additional shipping or re-dispatch charges may apply.

Where a shipment is lost or materially damaged during transit, Vamora will review the matter with the logistics partner and provide an appropriate resolution in accordance with our Shipping and Return Policies and applicable law.

Vamora is not liable for delays outside its reasonable control, but we will provide reasonable support in coordinating with the logistics provider.

SECTION 12 – RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges, store credits and refunds are governed by our Return and Exchange Policy.

Customers must review the applicable policy before placing an order.

A product may not be eligible for return or exchange where:

  • It has been worn, washed, altered or damaged after delivery;

  • Tags, labels, packaging or accessories are missing;

  • It contains stains, odour, makeup, perfume or signs of use;

  • It is a customised, personalised, altered or made-to-order item;

  • It falls under a category identified as non-returnable for hygiene or other lawful reasons;

  • The request is submitted after the permitted return period; or

  • The customer has not followed the prescribed return process.

These restrictions do not limit any statutory rights available to a customer in relation to defective, damaged, incorrectly supplied or materially misdescribed products.

Approved refunds will be processed according to our Return and Exchange Policy. The time taken for the amount to appear in the customer’s account may depend on the bank, payment provider or original payment method.

Original shipping charges, cash-on-delivery fees, reverse-shipping costs or handling fees may be non-refundable where permitted and disclosed in our policy.

SECTION 13 – DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Customers must inspect the order promptly after delivery.

If an item is received damaged, defective, incomplete or different from the product ordered, the customer must contact us within [NUMBER OF HOURS/DAYS] of delivery at [CUSTOMER SUPPORT EMAIL] or [CUSTOMER SUPPORT NUMBER].

The customer may be required to provide:

  • The order number;

  • Clear photographs of the product;

  • Photographs of the outer and inner packaging;

  • A continuous parcel-opening video; and

  • Any other information reasonably required to verify the claim.

A parcel-opening video should begin before the package is opened and clearly show the shipping label, sealed packaging and complete opening process without cuts or editing.

After verification, we may offer a replacement, exchange, repair, store credit or refund, depending on the nature of the issue, product availability, our applicable policy and legal requirements.

SECTION 14 – PROMOTIONS, DISCOUNTS AND COUPONS

Promotional offers, discount codes, store credits and gift cards may be subject to additional conditions displayed at the time of the offer.

Unless otherwise stated:

  • Only one discount code may be used per order;

  • Discounts cannot be applied retrospectively;

  • Offers cannot be exchanged for cash;

  • Promotional codes may have expiry dates;

  • Certain products may be excluded;

  • Minimum order values may apply; and

  • Discounts may be withdrawn or modified before an order is placed.

If an offer is used fraudulently, incorrectly or in violation of its conditions, we may cancel the discount or the associated order.

SECTION 15 – INTELLECTUAL PROPERTY RIGHTS

All content available on the website, including:

  • Brand names;

  • Trademarks;

  • Logos;

  • Product names;

  • Product photographs;

  • Videos;

  • Graphics;

  • Illustrations;

  • Website layout;

  • Written content;

  • Designs;

  • Packaging;

  • Lookbooks;

  • Software; and

  • Other materials

is owned by or licensed to Vamora and is protected under applicable intellectual-property laws.

You may access the website for personal and non-commercial use only.

You may not copy, reproduce, download, distribute, modify, republish, sell, license, scrape or commercially exploit any website content without our prior written permission.

No licence or right to use Vamora’s intellectual property is granted merely because you access or purchase from the website.

SECTION 16 – REVIEWS, COMMENTS AND USER CONTENT

You may submit reviews, photographs, feedback, suggestions or other content where such features are available.

By submitting content to us, you confirm that:

  • You own the content or have permission to submit it;

  • The content is accurate and based on your genuine experience;

  • It does not infringe any third-party rights;

  • It is not defamatory, unlawful, abusive, obscene or misleading;

  • It does not contain malware or harmful code; and

  • It does not contain another person’s private information without permission.

You grant Vamora a non-exclusive, worldwide, royalty-free and transferable licence to use, reproduce, publish, adapt, translate and display the submitted content for website operation, customer support, marketing and promotional purposes, subject to applicable privacy law.

We may monitor, reject or remove user content that violates these Terms.

We are not obligated to keep submissions confidential, compensate users for them or respond to every submission.

SECTION 17 – PERSONAL INFORMATION AND PRIVACY

Your submission and use of personal information through the website are governed by our Privacy Policy.

By using the website, you acknowledge that certain information may be processed by service providers involved in:

  • Website hosting;

  • Order fulfilment;

  • Payment processing;

  • Fraud prevention;

  • Customer support;

  • Communication;

  • Analytics;

  • Advertising; and

  • Shipping and delivery.

Please review our Privacy Policy to understand how personal information is collected, used, stored and shared.

SECTION 18 – THIRD-PARTY SERVICES AND LINKS

Our website may use or contain links to services operated by third parties, including payment gateways, delivery providers, social-media platforms, analytics providers and marketing tools.

We do not control third-party websites or services and are not responsible for their:

  • Content;

  • Availability;

  • Security;

  • Accuracy;

  • Products;

  • Services;

  • Privacy practices; or

  • Terms and conditions.

Your use of a third-party platform is governed by that platform’s own terms and policies.

A link to a third-party website does not constitute an endorsement by Vamora.

SECTION 19 – WEBSITE ACCURACY AND TECHNICAL ERRORS

The website may occasionally contain typographical errors, pricing errors, outdated information, technical faults or omissions relating to:

  • Product descriptions;

  • Availability;

  • Images;

  • Prices;

  • Promotions;

  • Shipping charges;

  • Delivery estimates; or

  • Order details.

We reserve the right to correct such errors, update information or cancel an affected order at any time, including after an order has been placed.

Where payment has already been received for an order cancelled by us, the eligible amount will be refunded through the original payment method.

SECTION 20 – PROHIBITED USES

You must not use the website or its content:

  1. For an unlawful or fraudulent purpose;

  2. To encourage another person to commit an unlawful act;

  3. To violate any applicable law or regulation;

  4. To infringe intellectual-property or privacy rights;

  5. To harass, threaten, abuse, defame or discriminate against another person;

  6. To submit false, misleading or fraudulent information;

  7. To transmit malware, viruses or harmful code;

  8. To collect or track another person’s personal information unlawfully;

  9. To send spam, phishing messages or unauthorised promotions;

  10. To scrape, crawl, spider, reverse-engineer or interfere with the website;

  11. To bypass website security or access restrictions;

  12. To place fake, speculative or unauthorised orders;

  13. To misuse promotional offers, refunds or chargeback procedures; or

  14. To impersonate another person or misrepresent your identity.

We may restrict or terminate access where these prohibitions are violated.

SECTION 21 – DISCLAIMER OF WARRANTIES

We make reasonable efforts to maintain the website and provide accurate product and service information.

However, to the maximum extent permitted by applicable law, we do not guarantee that:

  • The website will always be uninterrupted, secure or error-free;

  • All defects or technical issues will be corrected immediately;

  • The website will be compatible with every device or browser;

  • Product availability will remain unchanged;

  • Delivery estimates will always be met; or

  • The website will be free from every virus or harmful component.

The website and its content are provided on an “as available” basis, subject to rights and warranties that cannot lawfully be excluded.

Nothing in these Terms excludes or restricts any consumer guarantee, remedy or statutory right that cannot be excluded under applicable law.

SECTION 22 – LIMITATION OF LIABILITY

To the maximum extent permitted under applicable law, Vamora, [LEGAL ENTITY NAME], and their directors, employees, affiliates, agents, contractors and service providers will not be liable for indirect, incidental, special, punitive or consequential loss arising from:

  • Use or inability to use the website;

  • Unauthorised account access caused by the customer’s failure to secure login details;

  • Reliance on general website information;

  • Third-party websites or services;

  • Delivery delays outside our reasonable control; or

  • Customer misuse, improper handling or failure to follow product-care instructions.

Where liability cannot be excluded, our liability will be limited only to the extent permitted under applicable law.

Nothing in this section limits liability for fraud, wilful misconduct or any liability that cannot legally be limited.

SECTION 23 – INDEMNIFICATION

You agree to indemnify and hold harmless Vamora, [LEGAL ENTITY NAME], and their directors, officers, employees, affiliates, agents, contractors and service providers from claims, liabilities, losses, damages and reasonable legal costs arising from:

  • Your material breach of these Terms;

  • Your unlawful use of the website;

  • Your infringement of another person’s rights;

  • Fraudulent or unauthorised activity conducted through your account; or

  • Content submitted by you in violation of these Terms.

This provision applies only to the extent permitted under applicable law.

SECTION 24 – FORCE MAJEURE

Vamora will not be responsible for delay or failure to perform an obligation caused by circumstances beyond its reasonable control, including:

  • Natural disasters;

  • Floods, fires or severe weather;

  • Epidemics or public-health emergencies;

  • War, terrorism or civil unrest;

  • Government restrictions;

  • Internet or telecommunications failures;

  • Strikes or labour disruptions;

  • Transportation or courier interruptions;

  • Supply-chain disruption; or

  • Failure of third-party infrastructure.

We will make reasonable efforts to resume affected services when circumstances permit.

SECTION 25 – SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or treated as severed.

The remaining provisions will continue to remain valid and enforceable.

SECTION 26 – WAIVER

Our failure to enforce any right or provision under these Terms will not constitute a waiver of that right or provision.

Any waiver must be expressly provided by us in writing.

SECTION 27 – TERMINATION

These Terms will remain effective until terminated by you or us.

You may stop using the website at any time.

We may suspend or terminate your access if we reasonably believe that you have:

  • Violated these Terms;

  • Engaged in fraudulent or unlawful conduct;

  • Misused our policies;

  • Interfered with website security; or

  • Failed to pay an amount lawfully due.

Termination will not affect obligations or liabilities that arose before termination.

Provisions concerning intellectual property, liability, indemnification, governing law and dispute resolution will survive termination where applicable.

SECTION 28 – ENTIRE AGREEMENT

These Terms, together with the policies and notices published on the website, constitute the entire agreement between you and Vamora concerning your use of the website and purchase of products.

They supersede prior communications, representations or agreements relating to the same subject matter.

SECTION 29 – GOVERNING LAW AND JURISDICTION

These Terms will be governed by and interpreted according to the laws of India.

Subject to any rights available to consumers under applicable law, courts located in Jaipur, Rajasthan will have jurisdiction over disputes arising from these Terms, the website or purchases made through it.

Nothing in this section prevents a consumer from approaching a competent consumer commission or other authority where permitted under applicable law.

SECTION 30 – GRIEVANCE REDRESSAL

For questions, complaints or grievances relating to the website, products, payments, delivery, returns or refunds, please contact:

Grievance Officer: [FULL NAME]
Designation: Grievance Officer
Email: [GRIEVANCE EMAIL ADDRESS]
Phone: [CUSTOMER-SUPPORT NUMBER]
Business Address: [COMPLETE BUSINESS ADDRESS]
Support Hours: [DAYS AND WORKING HOURS]

Please include your order number, registered contact details and a clear description of the issue.

We will acknowledge and address grievances within the timelines required under applicable law.

SECTION 31 – CHANGES TO THESE TERMS

We may revise these Terms from time to time to reflect changes in our products, services, policies, technology or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this page periodically.

Continued use of the website after revised Terms are published constitutes acceptance of those changes.

SECTION 32 – CONTACT INFORMATION

For general questions regarding these Terms, contact:

Vamora
Operated by: [LEGAL ENTITY NAME]
Registered Address: [COMPLETE REGISTERED ADDRESS]
Customer Support Email: [EMAIL ADDRESS]
Customer Support Number: [PHONE NUMBER]
GSTIN: [GSTIN, IF APPLICABLE]
CIN/Registration Number: [CIN OR REGISTRATION NUMBER, IF APPLICABLE]