Shipping

SHIPPING POLICY

Last Updated: 14 July 2026

At Vamora, we carefully inspect, pack and dispatch every order to ensure that it reaches you safely.

This Shipping Policy explains our order-processing timelines, shipping charges, delivery estimates and procedures for delayed, lost, damaged or undelivered shipments.

By placing an order through the Vamora website, you agree to the terms stated in this Shipping Policy.

1. SHIPPING LOCATIONS

Vamora currently ships to serviceable addresses across India.

International shipping may be available for selected countries and products. Availability, shipping charges and estimated timelines will be displayed during checkout or confirmed by our customer-support team.

Delivery services are subject to the availability and serviceability of our courier and logistics partners.

We reserve the right to cancel an order if the provided delivery address is not serviceable. Where a prepaid order is cancelled for this reason, the eligible amount will be refunded through the original payment method.

2. ORDER PROCESSING TIME

Order-processing time is separate from the estimated shipping or transit time.

Ready-to-ship products

Ready-to-ship products are ordinarily processed and dispatched within:

[2–5 business days]

Made-to-order products

Products identified as made-to-order are specially prepared after the order is confirmed and may require:

[7–15 business days]

before dispatch.

Customised or altered products

Customised, personalised, made-to-measure or altered products may require additional production time.

The estimated processing period will be communicated on the product page, at checkout or by our customer-support team.

Orders are generally not processed or dispatched on:

  • Sundays;

  • Public holidays;

  • Courier holidays; or

  • Days when operations are disrupted by circumstances beyond our reasonable control.

During sales, festive periods, product launches or high-volume campaigns, processing may take longer than usual.

3. ORDER CONFIRMATION

After successfully placing an order, you may receive an order-confirmation message through:

  • Email;

  • SMS;

  • WhatsApp; or

  • Another contact method provided during checkout.

The confirmation message may include your:

  • Order number;

  • Product details;

  • Payment status;

  • Shipping address; and

  • Order value.

Customers should review the order confirmation carefully and contact us immediately if any information is incorrect.

Receiving an order confirmation does not necessarily mean that the order has been dispatched.

4. ORDER VERIFICATION

Vamora may verify an order before processing or dispatching it.

Verification may be required for:

  • Cash-on-delivery orders;

  • High-value orders;

  • Incomplete addresses;

  • Unusual order activity;

  • Repeated failed delivery attempts;

  • Suspected fraudulent transactions; or

  • Orders requiring product customisation.

We may contact you through telephone, email, SMS or WhatsApp for verification.

Failure to respond to a verification request may delay or cancel the order.

5. DOMESTIC DELIVERY TIMELINES

After dispatch, domestic orders are ordinarily delivered within:

Metro cities

[3–6 business days]

Other cities and towns

[5–8 business days]

Remote or rural locations

[7–12 business days]

These timelines are estimates and not guaranteed delivery dates.

The total estimated delivery period consists of:

Order-processing time + Courier transit time

For example, a made-to-order product requiring ten business days for production will be dispatched after production and will then require the applicable courier transit period.

6. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Vamora may offer free shipping:

  • Above a specified order value;

  • During selected promotional periods;

  • For selected products; or

  • For selected delivery locations.

Free shipping offers may be introduced, modified or withdrawn at our discretion before an order is placed.

Additional charges may apply for:

  • Cash-on-delivery orders;

  • Remote delivery areas;

  • Express delivery;

  • International shipping;

  • Re-dispatch;

  • Address correction after dispatch;

  • Oversized packages; or

  • Multiple delivery attempts.

Shipping charges are generally non-refundable for preference-based returns or size exchanges.

7. CASH-ON-DELIVERY ORDERS

Cash on delivery may be available for selected products, order values and PIN codes.

A cash-on-delivery fee of [₹AMOUNT] may apply and will be displayed at checkout.

We may contact you to confirm a cash-on-delivery order before processing it.

Cash on delivery may be unavailable or disabled where:

  • The delivery address is not serviceable;

  • The order value exceeds the permitted limit;

  • Previous cash-on-delivery orders were refused;

  • The customer was unavailable during repeated delivery attempts;

  • The contact details cannot be verified; or

  • The order appears suspicious or fraudulent.

Customers should keep the payable amount ready at the time of delivery where the courier partner does not support digital payment.

The availability of digital payment at the doorstep depends on the courier partner and cannot be guaranteed by Vamora.

8. TRACKING YOUR ORDER

Once your order has been dispatched, tracking details may be sent through:

  • Email;

  • SMS;

  • WhatsApp; or

  • Your Vamora customer account.

Tracking information may take up to 24–48 hours after dispatch to become active on the courier partner’s system.

Customers are responsible for monitoring the tracking status and remaining available to receive the shipment.

In case the tracking link does not update for an extended period, contact us at:

Email: [CUSTOMER-SUPPORT EMAIL]
WhatsApp/Phone: [CUSTOMER-SUPPORT NUMBER]

9. PARTIAL SHIPMENTS

An order containing multiple products may be dispatched in separate shipments where:

  • Products have different production timelines;

  • Items are stored at different facilities;

  • One product is made-to-order;

  • Package-size restrictions apply; or

  • Operational circumstances require separate dispatch.

You will not ordinarily be charged additional shipping fees solely because Vamora dispatches an order in multiple shipments.

Separate tracking details may be provided for each shipment.

10. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

The address should include:

  • Recipient’s full name;

  • House, flat or building number;

  • Street or locality;

  • Landmark, where required;

  • City;

  • State;

  • Correct PIN code; and

  • Active mobile number.

Vamora will not be responsible for delays or failed delivery caused by incorrect, incomplete or outdated information provided by the customer.

Address changes

A delivery address may be changed only before the order has been processed or dispatched.

Once an order has been dispatched, an address change cannot be guaranteed and will depend on the courier partner.

Additional charges may apply for re-routing or address correction.

To request an address change, contact us immediately with your order number.

11. DELIVERY ATTEMPTS

Courier partners may make one or more delivery attempts depending on their internal policy and service availability.

The courier partner may contact you using the mobile number provided at checkout.

If the customer is unavailable, the courier may:

  • Attempt delivery again;

  • Ask the customer to coordinate directly;

  • Hold the parcel temporarily at a local facility; or

  • Return the parcel to Vamora.

Vamora does not control the exact number or timing of courier delivery attempts.

Customers should respond promptly to calls or messages from the delivery partner.

12. FAILED OR UNDELIVERED SHIPMENTS

A shipment may be returned to Vamora if:

  • The customer refuses delivery;

  • The customer is repeatedly unavailable;

  • The address is incorrect or incomplete;

  • The PIN code is incorrect;

  • The customer cannot be contacted;

  • The delivery location is inaccessible;

  • The customer fails to collect the parcel;

  • Cash is unavailable for a cash-on-delivery order; or

  • The courier classifies the parcel as undeliverable.

If an order is returned due to a customer-related reason, the customer may be required to pay:

  • Original shipping charges;

  • Return-to-origin charges; and

  • Re-dispatch charges.

For prepaid orders, these charges may be deducted from any approved refund or store-credit amount where permitted under our policies.

For cash-on-delivery orders, re-dispatch may be permitted only after the customer makes advance payment for the order and applicable shipping charges.

Repeated refusal or non-acceptance of orders may result in cash on delivery being disabled for future purchases.

13. RE-DISPATCH OF RETURNED ORDERS

If a shipment is returned to Vamora and the customer requests re-dispatch, the request will be subject to:

  • Product availability;

  • Verification of the return;

  • Payment of applicable re-shipping charges;

  • Payment of any outstanding order amount; and

  • Confirmation of the correct delivery address.

Re-dispatch will ordinarily begin only after the applicable charges have been received.

Made-to-order or limited-edition products returned because of a failed delivery may not be eligible for cancellation or refund solely because the customer did not accept the shipment.

This does not affect the customer’s rights where the product itself is defective, damaged, incorrect or materially different from its description.

14. DELIVERY DELAYS

Delivery estimates are provided in good faith but may be affected by circumstances outside Vamora’s reasonable control.

Delays may occur because of:

  • Courier or logistics disruptions;

  • Weather conditions;

  • Floods, storms or natural disasters;

  • Public holidays;

  • Strikes or protests;

  • Government restrictions;

  • Elections or local security restrictions;

  • Epidemics or public-health emergencies;

  • Transportation interruptions;

  • Supply-chain delays;

  • High order volumes;

  • Remote delivery locations;

  • Incorrect customer information;

  • Customs inspections; or

  • Other force-majeure circumstances.

Vamora will make reasonable efforts to support customers and coordinate with the courier partner, but we cannot guarantee a specific delivery date or time once the parcel is in transit.

15. TIME-SENSITIVE ORDERS

Customers placing an order for a wedding, event, holiday, birthday, travel date or other time-sensitive occasion should order sufficiently in advance.

Customers may contact our team before placing the order to check the estimated processing period.

Any estimated date communicated by our team remains subject to:

  • Product preparation;

  • Payment confirmation;

  • Courier serviceability;

  • Transit conditions; and

  • Circumstances beyond our reasonable control.

Vamora will not be responsible for an event being missed solely because an order was placed too close to the required date or because of an external courier delay.

Nothing in this section affects remedies available where Vamora has expressly guaranteed a delivery date or where applicable law provides otherwise.

16. LOST SHIPMENTS

A shipment may be treated as potentially lost where:

  • Tracking has not updated for an unusual period;

  • The courier partner confirms that the parcel cannot be located; or

  • The order has not arrived within a reasonable period after the estimated delivery date.

If you believe your shipment is lost, contact us with your order number.

We will raise an investigation with the courier partner.

Courier investigations may require [7–15 business days], depending on the logistics provider.

If the shipment is officially declared lost, Vamora may offer:

  • Re-dispatch of the same product;

  • Replacement with another product;

  • Store credit; or

  • Refund to the original payment method.

The available resolution will depend on product availability, the customer’s preference where reasonably possible and applicable law.

17. DAMAGED OR TAMPERED PACKAGES

Customers should inspect the outer packaging at the time of delivery.

Do not accept a parcel where:

  • The package is visibly open;

  • The seal appears tampered with;

  • The outer packaging is severely damaged;

  • The package appears empty; or

  • The courier label does not match your order details.

Where possible, mention the issue to the courier representative and contact Vamora immediately.

If a damaged or tampered parcel is accepted, record a continuous opening video before removing the packaging.

The video should clearly show:

  • The sealed or damaged parcel;

  • The shipping label;

  • All sides of the package;

  • The complete opening process; and

  • The condition of the product received.

Report a damaged, missing or incorrect product within 48 hours of delivery at:

Email: [CUSTOMER-SUPPORT EMAIL]
WhatsApp/Phone: [CUSTOMER-SUPPORT NUMBER]

Please include your order number, photographs and parcel-opening video where available.

Claims will be reviewed in accordance with our Return and Exchange Policy.

18. INCORRECT DELIVERY STATUS

If tracking shows that your order has been delivered but you have not received it:

  1. Check with family members, neighbours, reception staff or building security;

  2. Confirm that the delivery address entered during checkout was correct;

  3. Contact the courier partner using the tracking details; and

  4. Inform Vamora within 24–48 hours of the delivery update.

We will raise a delivery investigation with the logistics provider.

Claims submitted after an unreasonable delay may be more difficult to verify.

19. DELIVERY ACCEPTED BY ANOTHER PERSON

A shipment may be delivered to:

  • A family member;

  • Household staff;

  • Office reception;

  • Building security;

  • A neighbour;

  • A person available at the delivery address; or

  • Another person authorised by the customer.

Where the courier’s tracking record or proof of delivery confirms delivery to the provided address, the order may be treated as delivered.

Customers should ensure that a trusted person is available to receive the parcel.

20. INTERNATIONAL SHIPPING

Where international shipping is available, delivery timelines and charges will depend on:

  • Destination country;

  • Product weight;

  • Package dimensions;

  • Courier service;

  • Customs processing; and

  • Applicable import requirements.

International orders may ordinarily require:

[7–21 business days after dispatch]

This timeline excludes customs delays.

Customs duties and taxes

International customers are responsible for:

  • Import duties;

  • Customs charges;

  • Local taxes;

  • Brokerage fees; and

  • Any other destination-country charges.

These charges are not included in the product or shipping price unless expressly stated at checkout.

Vamora cannot determine or control customs charges imposed by another country.

If an international shipment is refused because the customer does not pay customs duties or accept delivery, applicable shipping, customs and return charges may be deducted from any amount eligible for refund.

International orders are governed by the international-order provisions in our Return and Exchange Policy.

21. SHIPPING RESTRICTIONS

We may be unable to ship certain products or orders because of:

  • Courier restrictions;

  • Government regulations;

  • Product restrictions;

  • Remote or restricted delivery areas;

  • International customs restrictions;

  • Package-size limitations; or

  • Security concerns.

Where an order cannot be fulfilled, we will contact the customer and provide an appropriate resolution.

22. TRANSFER OF RISK

Responsibility for a shipment remains subject to applicable law and the terms of the relevant transaction.

Customers should not share delivery OTPs, verification codes or account information with unauthorised persons.

Vamora will not be responsible for loss caused by a customer voluntarily providing a delivery OTP or verification information to an unauthorised person.

Nothing in this section removes Vamora’s responsibility for a shipment that is verified as lost, damaged or incorrectly delivered before valid delivery completion.

23. ORDER CANCELLATION BEFORE DISPATCH

Cancellation requests must be submitted before the order enters processing, production, customisation, packaging or dispatch.

Cancellation cannot be guaranteed after an order has been confirmed.

Made-to-order, customised or altered products may not be cancelled once work has started.

Vamora may cancel an order because of:

  • Product unavailability;

  • Payment failure;

  • Pricing or technical error;

  • Suspected fraud;

  • Incorrect customer details;

  • Non-serviceable delivery address; or

  • Operational circumstances.

If Vamora cancels a prepaid order, the eligible amount will be refunded through the original payment method.

Please review our Cancellation and Return Policy for complete details.

24. REFUNDS FOR SHIPPING-RELATED ISSUES

An eligible refund may be provided where:

  • A prepaid order is cancelled by Vamora;

  • A shipment is officially confirmed as lost;

  • A shipment is returned without a valid delivery attempt due to a courier error;

  • An incorrect product was supplied;

  • The product was materially damaged before delivery; or

  • A refund is otherwise required under applicable law.

Approved refunds will ordinarily be processed through the original payment method.

The amount may take [7–10 business days] to appear after processing, depending on the bank, payment gateway or payment method.

Shipping and cash-on-delivery charges are generally non-refundable where delivery failure resulted from incorrect customer details, customer unavailability or refusal to accept the order.

25. CHANGES TO THIS SHIPPING POLICY

Vamora may update this Shipping Policy to reflect changes in:

  • Courier arrangements;

  • Delivery locations;

  • Shipping charges;

  • Processing timelines;

  • Business practices; or

  • Applicable legal requirements.

The updated Policy will be published on this page with a revised “Last Updated” date.

The Shipping Policy applicable on the date an order is placed will ordinarily govern that order.

26. CONTACT US

For shipping and delivery assistance, contact:

Vamora
Operated by: [LEGAL ENTITY NAME]
Customer-Support Email: [SUPPORT EMAIL ADDRESS]
WhatsApp/Phone: [CUSTOMER-SUPPORT NUMBER]
Business Address: [COMPLETE BUSINESS ADDRESS]
Support Hours: [DAYS AND WORKING HOURS]
Official Website: [VAMORA WEBSITE DOMAIN]

Please include your order number and registered mobile number when contacting us.