Privacy Policy

PRIVACY POLICY

Last Updated: 14 July 2026

At Vamora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your information when you visit our website, create an account, place an order, contact us or otherwise interact with our services.

By accessing or using the Vamora website, you acknowledge the practices described in this Privacy Policy.

WHO WE ARE

Vamora is an Indian fashion label offering thoughtfully designed apparel created with a focus on quality fabrics, careful craftsmanship, comfort and contemporary styling.

Our collections are designed for modern wardrobes while maintaining attention to fabric quality, fit, finish and functional details.

Throughout this Privacy Policy, the terms “Vamora,” “we,” “us” and “our” refer to [LEGAL ENTITY NAME], the owner and operator of the Vamora website.

WHAT PERSONAL INFORMATION DO WE COLLECT?

When you visit our website, create an account, place an order or contact us, we may collect the following information:

  • Your full name;

  • Email address;

  • Mobile or telephone number;

  • Billing address;

  • Shipping address;

  • PIN code and location information;

  • Account login details;

  • Products viewed, added to cart or purchased;

  • Order and transaction history;

  • Return, exchange or refund details;

  • Customer-support communications;

  • Marketing preferences;

  • Reviews, feedback or photographs submitted by you;

  • Internet Protocol address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website activity; and

  • Cookie and analytics information.

We may also collect information relating to your selected payment method. Complete card details, UPI PINs, internet-banking passwords and other sensitive payment credentials are processed securely by the applicable payment gateway and are not ordinarily stored by Vamora.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase a product from Vamora, we collect the personal information necessary to complete the buying and selling process.

We may use your information to:

  • Confirm and process your order;

  • Verify your payment;

  • Arrange packaging and delivery;

  • Send order-confirmation and tracking updates;

  • Process cancellations, returns, exchanges or refunds;

  • Respond to customer-service enquiries;

  • Maintain your customer account;

  • Prevent fraudulent or unauthorised transactions;

  • Improve our products, website and services;

  • Maintain business, tax and transaction records; and

  • Comply with applicable legal requirements.

When you browse our website, we may automatically receive your Internet Protocol address and information about your browser, device and operating system. This information helps us understand how customers use our website and allows us to improve website performance and security.

Email, SMS and WhatsApp marketing

With your permission, we may send you communications regarding:

  • New arrivals;

  • Product launches;

  • Restock notifications;

  • Special offers;

  • Discount codes;

  • Sale announcements;

  • Cart reminders;

  • Style recommendations; and

  • Other Vamora updates.

You may unsubscribe from promotional communications at any time.

Even after unsubscribing from promotional messages, you may continue to receive essential transactional communications relating to your orders, payments, deliveries, returns, refunds or customer-support requests.

SECTION 2 – CONSENT

How do we obtain your consent?

When you provide personal information to:

  • Complete a transaction;

  • Place an order;

  • Verify or process payment;

  • Arrange delivery;

  • Request a return or exchange;

  • Create a customer account; or

  • Contact customer support,

you consent to our collection and use of that information for the relevant purpose.

Where we request your personal information for an optional or secondary purpose, such as promotional marketing, we will request your consent or provide you with an opportunity to decline.

How can you withdraw your consent?

You may withdraw your consent to promotional communications or certain optional uses of your information by:

  • Clicking the unsubscribe link in an email;

  • Following the opt-out instructions in an SMS;

  • Sending the applicable opt-out response on WhatsApp;

  • Updating your communication preferences; or

  • Contacting us at [PRIVACY EMAIL ADDRESS].

Withdrawal of consent will not affect the lawfulness of any processing completed before your consent was withdrawn.

We may continue to retain or process certain information where it is necessary to complete an existing transaction, prevent fraud, maintain statutory records, resolve disputes or comply with applicable law.

SECTION 3 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose your personal information where:

  • We are required to do so by applicable law;

  • We receive a valid request from a court, government authority or law-enforcement agency;

  • It is necessary to process or deliver your order;

  • It is required to investigate fraud or unauthorised activity;

  • It is necessary to protect the rights, safety or property of Vamora, our customers or another person;

  • You violate our Terms and Conditions; or

  • You have provided consent for the disclosure.

We may share limited personal information with authorised service providers involved in operating our business, including:

  • Website-hosting platforms;

  • Payment gateways;

  • Courier and logistics partners;

  • Warehousing or fulfilment partners;

  • Email, SMS and WhatsApp service providers;

  • Customer-support platforms;

  • Analytics providers;

  • Advertising platforms;

  • Fraud-prevention providers;

  • Accountants, auditors and legal advisers; and

  • Other professional service providers.

These providers receive only the information reasonably necessary to perform their services.

SECTION 4 – PAYMENTS

Payments on the Vamora website may be processed through Cashfree or another authorised payment gateway.

Payment-service providers may collect information such as:

  • Cardholder name;

  • Billing address;

  • Masked card details;

  • UPI or bank-related transaction information;

  • Payment status;

  • Transaction reference number; and

  • Fraud-prevention information.

Vamora does not ordinarily store complete debit-card details, credit-card details, CVV numbers, UPI PINs, internet-banking passwords or other sensitive payment credentials on its own servers.

Payment information is transmitted to and processed by the relevant payment provider according to its security practices, privacy policy and applicable payment-industry requirements.

Your payment transaction information is used only as necessary to:

  • Complete your purchase;

  • Confirm payment;

  • Process a refund;

  • Resolve a payment dispute;

  • Prevent fraud; or

  • Meet applicable legal and accounting obligations.

Before completing a payment, you should review the privacy policy and terms of the payment provider displayed during checkout.

SECTION 5 – THIRD-PARTY SERVICES

Third-party providers engaged by Vamora may collect, use and disclose your personal information only as reasonably necessary to provide their services.

These providers may include:

  • Shopify or another e-commerce platform;

  • Payment gateways;

  • Banks and financial institutions;

  • Courier companies;

  • Shipping aggregators;

  • Marketing platforms;

  • Social-media platforms;

  • Analytics providers;

  • Customer-support platforms; and

  • Technology-service providers.

Certain third-party providers independently determine how they process personal information and maintain their own privacy policies.

Some providers may operate from or maintain systems outside your state or country. As a result, your personal information may be processed in another jurisdiction and may be subject to the applicable laws of that jurisdiction.

When you leave the Vamora website or are redirected to a third-party website, application or payment page, your activity may be governed by that third party’s privacy policy and terms.

External links

Our website may contain links to external websites, applications or social-media platforms.

Vamora is not responsible for the privacy, security, availability or content practices of independent third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

SECTION 6 – SECURITY

We take reasonable technical, administrative and organisational precautions to protect your personal information from:

  • Unauthorised access;

  • Accidental loss;

  • Misuse;

  • Unauthorised disclosure;

  • Alteration;

  • Destruction; and

  • Other unlawful processing.

Our security measures may include:

  • Restricted access to personal information;

  • Password and authentication controls;

  • Secure payment processing;

  • Encryption during transmission where appropriate;

  • Fraud and security monitoring;

  • Confidentiality requirements;

  • Secure hosting services; and

  • Data-backup and incident-response procedures.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account password and login information. Please contact us immediately if you believe your account or personal information has been compromised.

SECTION 7 – COOKIES

Vamora uses cookies and similar technologies to operate and improve the website.

Cookies are small files stored on your browser or device. They may be used to:

  • Maintain your browsing session;

  • Keep products in your shopping cart;

  • Remember account and website preferences;

  • Support secure checkout;

  • Understand website traffic;

  • Analyse how customers use the website;

  • Improve website performance;

  • Measure advertising effectiveness; and

  • Display more relevant advertisements.

We may use the following types of cookies:

Essential cookies

These cookies are necessary for website security, account login, shopping-cart functions, checkout and payment processing.

Functional cookies

These cookies remember preferences such as your location, language, recently viewed products and account settings.

Analytics cookies

These cookies help us understand website traffic, customer behaviour, page performance and technical problems.

Advertising cookies

These cookies may help us measure marketing campaigns, create advertising audiences and display relevant advertisements.

You can manage or block cookies through your browser settings or the cookie-preference tool available on our website.

Disabling certain cookies may affect website functionality, account login, cart operation or checkout.

SECTION 8 – DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

  • Process and fulfil orders;

  • Maintain customer accounts;

  • Provide customer support;

  • Process returns and refunds;

  • Prevent fraud;

  • Resolve disputes;

  • Maintain financial and tax records;

  • Establish or defend legal claims; and

  • Comply with applicable legal requirements.

The applicable retention period may depend on the type of information, the purpose for which it was collected and any legal or regulatory requirements.

When personal information is no longer required, we may delete, anonymise, aggregate or securely isolate it.

SECTION 9 – YOUR PRIVACY RIGHTS

Subject to applicable law and reasonable identity verification, you may request to:

  • Access the personal information we hold about you;

  • Obtain information about how your personal information is being used;

  • Correct inaccurate information;

  • Complete incomplete information;

  • Update outdated information;

  • Withdraw consent for optional processing;

  • Unsubscribe from promotional communications;

  • Request deletion of information that is no longer required; and

  • Raise a complaint regarding our handling of your personal information.

We may retain certain information where it is required for an existing transaction, tax or accounting obligations, fraud prevention, dispute resolution or another lawful purpose.

To exercise a privacy right, contact us at:

Email: [PRIVACY EMAIL ADDRESS]
Subject: Privacy Request – Vamora

Please include your name, registered contact details, relevant order number and details of your request.

We may request additional information to verify your identity before processing the request.

SECTION 10 – AGE OF CONSENT

By using the Vamora website, you represent that you are at least the age of majority applicable in your jurisdiction or that you are using the website with the involvement and permission of a parent or lawful guardian.

We do not knowingly collect personal information directly from children without the appropriate involvement or consent of a parent or lawful guardian where such consent is required.

If you believe that a child has provided personal information to us without appropriate permission, contact us at [PRIVACY EMAIL ADDRESS].

SECTION 11 – CUSTOMER REVIEWS AND CONTENT

When you submit a product review, photograph, video, testimonial, comment or other content, certain information may be displayed publicly.

This may include:

  • Your first name;

  • Initials;

  • City;

  • Product purchased;

  • Rating; and

  • Content submitted by you.

You should not include sensitive, confidential or private information in a publicly visible review.

By submitting content, you confirm that you have the right to provide it and that it does not violate the privacy, intellectual-property or other rights of another person.

SECTION 12 – BUSINESS TRANSFERS

If Vamora or [LEGAL ENTITY NAME] is acquired, merged, reorganised, financed or sold, personal information may be transferred to the new owner or relevant business entity as part of that transaction.

The receiving entity may continue to use the information for the purposes described in this Privacy Policy, subject to applicable law.

SECTION 13 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Changes and clarifications will become effective when the updated Privacy Policy is published on the website.

If we make a material change, we may notify you through:

  • A website notice;

  • An updated “Last Updated” date;

  • Email;

  • Account notification; or

  • Another appropriate communication method.

We encourage you to review this page periodically to understand what information we collect, how we use it and under what circumstances it may be disclosed.

Your continued use of the website after an updated Privacy Policy is published constitutes your acknowledgement of the revised Policy.

SECTION 14 – GRIEVANCE REDRESSAL

For questions, concerns or complaints relating to your personal information, contact:

Grievance Officer/Privacy Contact: [FULL NAME]
Designation: Grievance Officer
Email: [PRIVACY OR GRIEVANCE EMAIL]
Phone: [CONTACT NUMBER]
Business Address: [COMPLETE BUSINESS ADDRESS]
Support Hours: [DAYS AND WORKING HOURS]

Please include your registered contact details, relevant order number and a clear description of your concern.

We may need to verify your identity before providing access to, correcting or deleting personal information.

SECTION 15 – CONTACT INFORMATION

For questions about this Privacy Policy or Vamora’s privacy practices, contact:

Vamora
Operated by: [LEGAL ENTITY NAME]
Registered Address: [COMPLETE REGISTERED ADDRESS]
Customer-Support Email: [SUPPORT EMAIL ADDRESS]
Privacy Email: [PRIVACY EMAIL ADDRESS]
Customer-Support Number: [PHONE OR WHATSAPP NUMBER]
GSTIN: [GSTIN, IF APPLICABLE]
CIN/Registration Number: [REGISTRATION NUMBER, IF APPLICABLE]