Exchange & return

RETURN AND EXCHANGE POLICY

Last Updated: 14 July 2026

At Vamora, we want you to feel satisfied with every purchase. We make reasonable efforts to provide accurate product images, measurements, size charts, colours and descriptions on our website.

As many Vamora products may be produced in limited quantities or made specifically against confirmed orders, our general policy primarily allows eligible exchanges or store credit rather than cash refunds.

Please read this policy carefully before placing an order.

1. ELIGIBILITY WINDOW

All exchange, return or product-related requests must be raised within 48 hours of delivery.

To submit a request, contact us at:

Email: [CUSTOMER-SUPPORT EMAIL]
WhatsApp/Phone: [CUSTOMER-SUPPORT NUMBER]

Please mention:

  • Your full name;

  • Order number;

  • Product name;

  • Reason for the request;

  • Preferred size or alternative product, where applicable; and

  • Clear photographs or videos showing the product and its original packaging.

Requests submitted after the applicable period may not be accepted.

2. SIZE EXCHANGES

If the size ordered does not fit, you may request an exchange for another available size of the same product.

A size exchange is subject to:

  • The requested size being available;

  • The product passing our quality inspection;

  • The product being unused, unwashed and unaltered;

  • All original tags and labels remaining attached;

  • The original packaging being returned; and

  • Payment of applicable reverse-shipping and re-dispatch charges.

If the requested size is unavailable, we may offer:

  • Another eligible product of equivalent value;

  • A higher-value product after payment of the price difference; or

  • Vamora store credit.

A size exchange cannot be guaranteed until the returned product has been received, inspected and approved.

3. RETURNS FOR STORE CREDIT

Eligible products may be returned in exchange for Vamora store credit.

Cash refunds are not ordinarily provided for:

  • Change of mind;

  • Personal dislike of the product;

  • Colour or pattern preference;

  • Incorrect size selected by the customer;

  • Styling expectations; or

  • Other non-defect-related reasons.

Approved store credit will:

  • Be issued for the eligible product value after applicable deductions;

  • Remain valid for three months from the date of issue;

  • Be redeemable only through the Vamora website;

  • Not be transferable or redeemable for cash; and

  • Be subject to any product exclusions displayed on the website.

Certain limited-edition, exclusive or special collections may not be purchasable using store credit. Any such restriction will be disclosed on the relevant product page or at checkout.

4. MADE-TO-ORDER PRODUCTS

Many Vamora designs may be made or finished specifically after an order is confirmed using limited-edition fabrics.

Made-to-order products are generally:

  • Non-returnable;

  • Non-refundable; and

  • Eligible only for a size exchange, where alteration or replacement is reasonably possible.

Applicable reverse-shipping, alteration and re-dispatch charges will be borne by the customer unless the product is defective, damaged, materially misdescribed or incorrectly supplied by Vamora.

Natural variations in fabric weave, print placement, handwork, dye, stitching, embroidery or finishing will not automatically be treated as defects.

5. CUSTOMISED AND ALTERED PRODUCTS

Customised, personalised, made-to-measure or altered products are accepted only on a prepaid basis.

Such products are not eligible for:

  • Cancellation after work has begun;

  • Return;

  • Exchange;

  • Store credit; or

  • Refund.

This restriction does not apply where the product is defective, damaged, incorrectly supplied or materially different from the confirmed customisation details.

Customers are responsible for providing accurate measurements and customisation instructions.

Vamora will not be responsible for fitting issues caused by inaccurate measurements or instructions submitted by the customer.

6. SALE AND DISCOUNTED PRODUCTS

Products purchased during a sale, clearance promotion, special discount or final-sale offer are generally not eligible for:

  • Return;

  • Exchange;

  • Store credit; or

  • Refund.

Sale products will remain eligible for an appropriate remedy where they are:

  • Defective;

  • Damaged before delivery;

  • Incorrectly supplied;

  • Missing an essential component; or

  • Materially different from the product description.

Minor colour variation, print placement or fabric characteristics will not be considered defects where they are normal features of the material or production process.

7. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

All products are inspected before dispatch. However, in the unlikely event that you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery.

Please provide:

  • Your order number;

  • Clear photographs of the complete product;

  • Close-up photographs of the issue;

  • Photographs of the outer and inner packaging;

  • A photograph of the shipping label; and

  • A continuous parcel-opening video, where available.

The opening video should begin before the parcel is opened and clearly show the sealed package, shipping label and complete opening process without cuts or edits.

After reviewing the request, Vamora may offer one of the following remedies:

  1. Repair of the product;

  2. Replacement with the same product;

  3. Exchange for an alternative product;

  4. Store credit; or

  5. Refund to the original payment method.

The appropriate remedy will depend on the nature of the issue, product availability and applicable law.

Where possible, our first preference may be to repair or replace the affected product. If repair or replacement is not reasonably possible, an eligible refund or store credit may be provided.

Damage caused by normal wear and tear, incorrect washing, improper storage, accidental damage or failure to follow product-care instructions will not be considered a manufacturing defect.

Nothing in this Policy limits any statutory remedy available for defective, deficient, spurious, misdescribed, incorrectly delivered or materially delayed products.

8. CONDITIONS FOR ACCEPTING A RETURN OR EXCHANGE

A product will be accepted only if it is:

  • Unused and unworn;

  • Unwashed and unaltered;

  • Free from stains, makeup, deodorant, perfume or body odour;

  • Free from damage caused after delivery;

  • Returned with all original tags attached;

  • Returned with original packaging and accessories;

  • Folded and packed securely; and

  • Accompanied by the order details or proof of purchase.

Products that fail inspection may be rejected and returned to the customer at the customer’s expense.

Vamora reserves the right to reject a request where:

  • The returned product is not the product originally supplied by Vamora;

  • The product has been used, washed, altered or damaged;

  • Tags, accessories or packaging are missing;

  • The request was submitted after the return period;

  • The product falls under a non-returnable category;

  • The return appears fraudulent or abusive; or

  • The returned parcel contains an incorrect or substituted item.

Where a request is rejected, we will share the reason and relevant inspection evidence with the customer.

9. HOW TO REQUEST AN EXCHANGE OR RETURN

Step 1: Contact us

Contact Vamora within 48 hours of delivery at:

Email: [CUSTOMER-SUPPORT EMAIL]
WhatsApp/Phone: [CUSTOMER-SUPPORT NUMBER]

Do not send a product back before receiving approval from our team.

Step 2: Submit order information

Share your order number, product details, reason for the request and supporting photographs or videos.

Step 3: Receive approval

Our team will review your request and communicate whether it is eligible.

Approval of a request does not mean that the return has been finally accepted. Final acceptance is subject to physical inspection after the product reaches our facility.

Step 4: Return the product

After approval, you may:

  • Request a reverse pickup from Vamora, where service is available; or

  • Send the product through a prepaid and trackable courier service.

Step 5: Inspection and resolution

After the returned product reaches us, allow approximately 24–48 business hours for inspection.

Once approved, the applicable exchange, store credit or refund will be processed.

10. REVERSE PICKUP AND SHIPPING CHARGES

Where Vamora arranges reverse pickup, the applicable charge will depend on:

  • Shipment weight;

  • Number of products;

  • Pickup location;

  • State and PIN code;

  • Courier availability; and

  • Whether the original order was prepaid or cash on delivery.

For one domestic product, reverse-pickup charges will ordinarily range between ₹100 and ₹149, although the actual amount may vary.

Re-dispatch charges for an exchanged product may apply separately.

The applicable charges will be communicated before the pickup is confirmed and may be:

  • Paid separately by the customer; or

  • Deducted from the approved store-credit or refund amount.

Reverse-shipping charges will not ordinarily be charged where Vamora has verified that the product received was defective, damaged, incorrectly supplied or materially different from its description.

Original shipping charges and cash-on-delivery fees are non-refundable for preference-based returns or size exchanges.

11. SELF-SHIPPING

Where reverse pickup is unavailable or the customer chooses to send the product independently, it must be shipped using a prepaid and trackable courier service.

Cash-on-delivery return parcels will not be accepted.

The product must be sent to:

VAMORA RETURNS DEPARTMENT
[LEGAL ENTITY NAME]
[COMPLETE RETURN ADDRESS]
[CITY, STATE AND PIN CODE]
Phone: [CONTACT NUMBER]

The customer should retain:

  • Courier receipt;

  • Tracking number;

  • Proof of parcel weight; and

  • Proof of delivery.

The customer remains responsible for the return parcel until it is delivered to and acknowledged by Vamora.

Vamora will not be responsible for a self-shipped parcel that is lost, damaged, misrouted or delivered to an incorrect address.

12. INSPECTION OF RETURNED PRODUCTS

Receiving a returned parcel does not automatically mean that the return or exchange has been approved.

Every returned item will undergo a quality inspection.

Inspection may include checking:

  • Product identity;

  • Tags and labels;

  • Signs of wear or washing;

  • Stains, odour or makeup marks;

  • Damage or alteration;

  • Missing components;

  • Packaging condition; and

  • Whether the issue matches the submitted request.

We will ordinarily communicate the inspection outcome within 24–48 business hours after receiving the parcel.

If additional verification is required, the process may take longer.

13. STORE CREDIT

Once an eligible return is approved, store credit will ordinarily be issued within three to seven business days.

The store-credit value may exclude:

  • Original shipping charges;

  • Cash-on-delivery charges;

  • Reverse-pickup fees;

  • Re-dispatch charges;

  • Gift-wrapping charges; and

  • Any non-refundable service fees disclosed at checkout.

Store credit:

  • Is valid for three months from issuance;

  • Can be used only once unless otherwise stated;

  • Cannot be converted into cash;

  • Cannot be transferred to another customer;

  • May not be combined with selected promotional offers; and

  • May not be applicable to specifically excluded collections.

Any balance treatment will be governed by the instructions included with the store-credit code.

14. REFUNDS

Cash or payment-method refunds are generally available only where:

  • A verified defective product cannot be repaired or replaced;

  • An incorrect product was supplied and a replacement is unavailable;

  • A prepaid order is cancelled by Vamora;

  • A product is lost in transit and cannot be replaced;

  • A product is materially different from its description; or

  • A refund is otherwise required under applicable law.

Approved refunds will be sent to the original payment method wherever possible.

Refund processing may take approximately seven to ten business days after approval. The time taken for the amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

Vamora cannot control delays caused solely by banks or payment providers but will provide reasonable transaction information to assist the customer.

15. ORDER CANCELLATION

Orders cannot ordinarily be cancelled once they have entered:

  • Production;

  • Customisation;

  • Alteration;

  • Processing;

  • Packaging; or

  • Dispatch.

For standard prepaid products that have not entered processing, a cancellation request may be reviewed but cannot be guaranteed.

Custom, personalised and made-to-order products cannot be cancelled after production or customisation has begun.

Vamora may cancel an order because of:

  • Product unavailability;

  • Pricing or website errors;

  • Failed payment verification;

  • Incorrect customer details;

  • Suspected fraud;

  • Non-serviceable delivery location; or

  • Other operational reasons.

Where Vamora cancels a prepaid order, the eligible amount will be refunded through the original payment method.

16. REFUSED OR UNDELIVERED ORDERS

If an order is returned to Vamora because:

  • The customer refused delivery;

  • The customer was repeatedly unavailable;

  • The address or contact details were incorrect;

  • The courier could not access the location; or

  • The customer failed to respond to delivery attempts,

the original and return-shipping charges may be deducted from any approved store credit or refund.

Re-dispatch may be offered after payment of the applicable shipping charges.

Repeated refusal of cash-on-delivery orders may result in cash on delivery being disabled for future purchases.

17. INTERNATIONAL ORDERS

International orders are generally not eligible for preference-based returns or refunds.

A size exchange may be considered on a case-by-case basis, subject to:

  • Product eligibility;

  • Stock availability;

  • Customs requirements;

  • The product passing inspection; and

  • The customer paying all shipping, customs, duties and handling charges.

International customers must contact us at [CUSTOMER-SUPPORT EMAIL] before returning any product.

Defective, damaged, incorrect or materially misdescribed international products will be reviewed individually, subject to applicable law and available logistics options.

Vamora will not be responsible for customs duties or taxes charged by the destination country.

18. PRODUCTS PURCHASED FROM OTHER PLATFORMS

This Policy applies only to products purchased directly through:

[VAMORA OFFICIAL WEBSITE DOMAIN]

Products purchased through a marketplace, retail store, reseller, exhibition or another platform will be governed by the return and exchange policy of the original place of purchase.

Vamora may request an invoice or other proof of purchase before accepting a request.

19. POLICY MISUSE

Vamora reserves the right to restrict return, exchange, cash-on-delivery or store-credit facilities where there is reasonable evidence of:

  • Repeated policy abuse;

  • Wardrobing or temporary use;

  • Product substitution;

  • Tampered tags;

  • False defect claims;

  • Fraudulent evidence;

  • Excessive order refusal; or

  • Other dishonest conduct.

Any restriction will be applied reasonably and will not affect remedies that cannot legally be excluded.

20. GRIEVANCE REDRESSAL

For unresolved concerns relating to a return, exchange or refund, contact:

Grievance Officer: [FULL NAME]
Email: [GRIEVANCE EMAIL]
Phone: [CONTACT NUMBER]
Address: [COMPLETE BUSINESS ADDRESS]
Support Hours: [DAYS AND WORKING HOURS]

Please include your order number, registered contact details and a clear description of your concern.

Consumers retain the right to seek redressal for genuine grievances under applicable law. The National Consumer Helpline also provides a pre-litigation grievance channel through telephone number 1915 and its official consumer portal.

21. CONTACT US

For return or exchange assistance, contact:

Vamora
Operated by: [LEGAL ENTITY NAME]
Email: [CUSTOMER-SUPPORT EMAIL]
WhatsApp/Phone: [CUSTOMER-SUPPORT NUMBER]
Return Address: [COMPLETE RETURN ADDRESS]
Website: [OFFICIAL WEBSITE DOMAIN]